Privacy policy

Last updated: 2025/09/23

Green Watt Energy Solutions (PTY) Ltd (“we,” “our,” “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, share, and protect your information in compliance with the Protection of Personal Information Act, 2013 (POPIA) of South Africa.

1. Information We Collect

We may collect the following personal information:

  • Name, surname, contact details (phone, email, address).

  • Billing and delivery information.

  • Payment details (processed securely via payment providers).

  • Information you provide when requesting quotations, placing orders, or seeking support.

  • Website usage data (through cookies and analytics).

We will only collect information that is relevant and necessary for the purposes described below.

2. Purpose of Collection

We process your personal information for:

  • Processing and delivering orders.

  • Customer support and warranty claims.

  • Internal record-keeping and compliance with laws.

  • Improving our website, services, and offerings.

  • Marketing and communication (where you have consented).

3. Sharing of Information

We will never sell your personal information.
We may share your information with:

  • Couriers and logistics providers (for deliveries).

  • Payment providers (for secure processing).

  • Product manufacturers or suppliers (for warranties).

  • Regulators, law enforcement, or legal authorities when required by law.

All third parties are required to protect your personal information and use it only for the purpose shared.

4. Storage & Security

We take appropriate, reasonable technical and organisational steps to protect your personal information against loss, theft, unauthorised access, and misuse.

However, no system is 100% secure, and information shared electronically is at your own risk.

5. Retention of Information

We retain personal information only for as long as necessary to:

  • Fulfil the purpose for which it was collected.

  • Comply with legal or contractual obligations.

  • Resolve disputes and enforce agreements.

6. Your Rights Under POPIA

As a data subject, you have the right to:

  • Access the personal information we hold about you.

  • Request correction or deletion of inaccurate, outdated, or irrelevant information.

  • Withdraw consent for processing (where processing is based on consent).

  • Object to the processing of your information (such as direct marketing).

  • Submit a complaint to the Information Regulator of South Africa.

To exercise your rights, contact us at [info@greenwatt.co.za].

7. Cookies

Our website uses cookies to improve user experience, enable core functionality (such as cart and checkout), and analyse traffic. You can disable cookies in your browser settings, but some parts of the site may not function properly.

8. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be published on our website.

9. Contact Us

For questions about this Privacy Policy or how your information is handled, please contact:

Green Watt Energy Solutions (PTY) Ltd
Email: [insert email]
Phone: [insert phone number]
Website: https://greenwatt.co.za

If you are not satisfied with how we process your personal information, you may lodge a complaint with the Information Regulator (South Africa):